Usage Of Harmonise Codes Effective Today

Phone

This follows the National Communications Authority’s (NCA) move to harmonize all short codes for general customer services across all networks.

The NCA in collaboration with the six telecom service providers has put in the measures to ensure that common customer services across all networks use uniform short codes.
According to Mr. Paarock VanPercy, Director General of the National Communications Authority, the aim of the exercise is to harmonise all short codes for general customer services across all networks.

To this end, all short codes for accessing services including Credit Recharge, Credit Balance, and Call Centre enquiries and other such services will be uniform for all mobile telephony consumers in Ghana, irrespective of their network from 8th September, 2014.

The NCA however noted that the existing short codes for the various telecommunication networks will run concurrently with the new one until April 2015.

To recharge, subscribers will use 134. To check balance, subscribers will need to dial 124 and 100 for the call centre.

The others are 600 for number portability, 400 for verification of SIM, 108 for Voice Mail Deposit and 109 for Voice Mail Retrieval.

There have been complaints from users about the number of short codes they have deal with, prompting an investigation by the NCA, which eventually decided to introduce common codes.

 African Eye News

 

 

 

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