Accra, Ghana, July 21, 2020// – MTN Ghana has urged its customers across the country to update their Subscriber Identity Module (SIM) card details to be captured accurately by the company.
To this end, telecoms service provider is sending messages via SMS to inform customers to update their SIM registration details. Customers will receive messages with a URL link to effect the update, according to officials of the company.
The Regulations on SIM registration requires a subscriber, for the purpose of registering a SIM,to furnish the network operator or service provider with certain details and an identification document.
The SIM update exercise which commenced on 1st June 2020 will continue to the end of December 2020.
Commenting on the process, Sales and Distribution Executive of MTN Ghana, Eric Nsarkoh said: “This exercise is an important regulatory requirement. It will also to help us update our customer recordsto enable us design solutions to suit their needs.”
Mr Nsarkoh, added: “We continue toassure our Customers that their information is safe and protected with MTN.Data privacy and protection is of greater importance to us.”
To ensure that the existing details in MTN’s data base are accurate and up-to-date MTN is inviting both new and existing customers to voluntarily provide their information for identification and validation purposes.
The information being updated includes the customer’s name, date of birth, gender, residential or occupational address (physical address), valid ID number and details of a valid national identification document of the customer.
To complete the process, a Ghanaian customer will have to provide a valid National ID such as Voter ID, Passport, Driver’s License and Ghana Card) whilst a foreign national will be required to update details with their National passport.
Customers who wish to register or update their details with the National identification card, are advised to do so only at MTN service centers.
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