MTN Ghana has organised its second Yello Soiree in Accra, an event that provides the platform for the top leadership of telecom giant to interact with a key section of their customers in a serene environment.
The customers and journalists also had the chance to interact with the Chief Executive Officer (CEO) of MTN Ghana, Mr Ebenezer Twum Asante, and other top executives of the leading telecom company.
The Customer Service Executive of MTN Ghana, Jemima Kotei Walsh said the telecommunication company had invested more than $2.4 billion in the network from 2006 to 2016.
“This year, we have spent $96 million on network and information systems including the rollout of our 4G network”, she stated.
“I am also pleased to inform you that our investments are yielding positive results. This is evident in the National Communications Authority (NCA) Quality of Service results. From January 2014 to date, MTN Ghana has passed all Quality of Service monitoring tests in voice and data conducted by the NCA in all the 10 regions of Ghana”, Mrs Walsh added.
Furthermore, in a bid to provide 24/7 ubiquitous telecom services to its over 17 million customers, she said: “We have also made lots of investment in training our staff and bringing them up to speed”.
Mrs Walsh thanked customers for their loyalty to the brand, saying that “you all for choosing MTN. It has been a pleasure to serve you”.
The evening was filled with music and a series of activities that saw some lucky guests presented with prizes such as iPhone 6 plus, Samsung S7, Huawei Mate 8 mobile phones, Power Banks and many others.
The event was also used to celebrate the birthdays of the customers.
The telecom company has an increasing presence in the digital space, with accounts on Twitter, Facebook, and WhatsApp, where customers reach Customer Care with their enquiries, complaints and requests.
MTN was adjudged the Ghana Telecoms Awards Best Customer Care Company of the Year for three consecutive times.
African Eye Report
