President, CXP Ghana Association
Accra, Ghana — Customer Experience Professionals Ghana (CXP Ghana), in partnership with KPMG Ghana, has announced the official launch of the 2026 Ghana Customer Experience Excellence (CXX) Awards.
Following the success of the maiden edition in 2025, this year’s awards promise to be bigger, better, and more impactful as the platform continues to recognise individuals and organisations driving excellence in customer experience across Ghana.
The Ghana CXX Awards was established to celebrate innovation, leadership, customer-centricity, and outstanding service delivery across industries while promoting the growth and recognition of Customer Experience as a profession in Ghana.
Nominations Submission Timeline
Nominations officially open on Monday, 08 June 2026, and close on Monday, 31 August 2026.
Visit www.cxpghana.com to self-nominate or nominate others.
Individuals and organisations are encouraged to submit entries or nominate those whose work is redefining customer experience across Ghana.
Award Categories
The awards will highlight outstanding contributions in the following areas:
- Lifetime Achievement Award – Honouring a visionary whose long-term work has advanced the profession
- CX Rising Star of the Year – Recognising promising early-career professionals shaping the future of CX
- Contact Center Leader of the Year – For leadership and impact at the customer-facing frontline
- CX Practitioner of the Year – Sector-specific awards in Banking, Telecoms, Insurance, Public Sector, Health, and Hospitality
Judging Criteria
All entries will be assessed by an independent panel of experienced professionals, applying transparent, standards-based evaluation. Submissions will be supported by evidence, including data, case studies, testimonials, and impact.
KPMG Ghana will continue to provide independent quality assurance over the evaluation process to ensure transparency, credibility, and integrity.
Instructively, CXP Ghana is the national association and governing body for customer experience professionals in Ghana.
The organisation was formed to support practitioners in embedding customer-centricity within organisations and shaping CX as a recognised profession.
CXP Ghana provides structure, training, community, and advocacy for professionals across sectors. Its member base includes certified CX practitioners, corporate institutions, service providers, academics, and students. The association’s mandate also includes thought leadership, regulatory engagement, and recognition of excellence — such as this flagship awards programme.
With a growing legacy of impactful initiatives, CXP Ghana also hosts the Annual Customer Experience Professionals Ghana Conference, a high-impact event that gathers over 500 attendees each year and coincides with Global CX Day.
