Customers of MTN Ghana can now manage their accounts and also perform other basic services including transferring credits to relatives and love ones without visiting the network customer service centre for help.
This follows the re-launched of the MTN Self Service in Accra on the weekend.
The service allows all MTN subscribers both Prepaid and Postpaid to: Register & Update PIN Number; Connect & Disconnect MTN Number; Recharge Other MTN Numbers; Request for PUK; and Sim Change.
The Acting Customer Corporate Executive, MTN Ghana, Mr Lawrence Akosen who performed the launch at a short ceremony explained that the service was to ensure customers take absolute Control of their accounts anywhere, anytime, access and modify their accounts for free without calling the helpline.
It also gives our customers the utmost convenience and right to privacy, he added.
Mr Akosen said the leading telecom service provider also introduced eight customer On-line Channels to reduce the over reliance on the call centre and service centres.
These channels, he mentioned include Eself care, Facebook, Twitter, Whatsapp, Skype, and Webchat.
The Senior Manager of Corporate Communications at MTN Ghana, Mrs Georgina Fiagbenu said the re-introduction of the service was in line with MTN vision & mission of as leading the delivery of the bold new digital world.
African Eye News.com
