MTN Ghana has organised its Y’ello Soiree in Accra, an event meant to provide a platform where the MTN’s top leadership interact with a section of MTN’s valued customers in a serene environment.
The event was filled with fun alongside high level engagements. While thanking customers for their loyalty to the brand, the Customer Service Executive of MTN Ghana, Jemima Kotei Walsh said, “having invested over $2.4 billion in the network from 2006 to 2014, this year, we are investing another $103m to expand, optimize and maintain our state-of-the-art network. You, our valued customers, deserve to be served by the network with the widest coverage, best voice and data quality and most relevant innovations. That is why MTN remains your network of choice. Of course a distinct customer experience goes beyond your experience on the network. It is also about how we interact with you.”
The evening was filled with music and a series of activities that saw some lucky guests presented with exciting prizes such as iPhone 6 plus, Samsung S6 and Huawei Mate 7 mobile phones, Power Banks and many others.
The Y’ello Soiree also presented an opportunity for customers and journalists to interact for the first time with the newly appointed Chief Executive Officer (CEO) of MTN Ghana, Mr Ebenezer Twum Asante. In an interaction with some journalists at the event, the CEO reminded customers of MTN’s commitment to giving back to both customers and society as a whole, in order to brighten lives.
Spearheaded by the Customer Care Division, last Friday’s event was the maiden edition of the Y’ello Soiree, which MTN Ghana plans to replicate annually, to show appreciation for the company’s customers. MTN has 101 Service Centers, Connect Stores and Volume Management shops across the country and a 24-hour Call Center to service customers. MTN also has an increasing presence in the digital space, with accounts on Twitter, Facebook, and WhatsApp, where customers can reach Customer Care with their enquiries, complaints and requests.
MTN has been adjudged the Ghana Telecoms Awards’ “Best Customer Care Company of the Year” for both 2013 and 2014.
African Eye News.com
