Avaya, a global leader in business communications software, systems and services, announced today a strategic alliance with RayCom Technologies to deliver hybrid cloud solutions to midmarket companies in Ghana and Sub-Sahara Africa to help them achieve their digital transformation objectives.
RayCom Technologies will deliver unified communications and contact center hybrid cloud solutions powered by Avaya IP Office to its extensive customer base across the region, allowing organizations to benefit from RayCom Technologies’ state-of-the-art infrastructure and expertise, while minimizing upfront investment and benefiting from an “opex” business model.
Avaya Midmarket Cloud Solutions, based on the world-class Avaya IP Office platform, are the only UC and CC cloud offers for midsize businesses in the market that utilize the same code base as on-premises deployments – providing the easiest, most flexible means of moving to cloud, and allowing clients to protect their existing investment. RayCom Technologies will provide pre and post-sales support, training and education, ensuring clients and partners obtain the maximum value from their cloud investment.
RayCom Technologies is a leading provider of next generation business collaboration and communications solutions, providing unified communications, real time video collaboration, contact center, networking, and related services to companies of all sizes in Ghana and Sub-Sahara Africa.
“With the explosion of high speed Internet connectivity, our Managed Solution would offer Customers in Ghana and the Sub-Sahara Africa, a seamless team and customer engagement communication solutions that used to be available to only the top enterprises at optimal cost. As organizations are expected to do more with less due to economic challenges, we can provide the best of breed UC and CC solution to meet every budget, 24/7, with minimal downtime.” Ben Atitsogbui, CEO and Solutions Consultant at RayCom Technologies said.
“We are delighted to partner with RayCom Technologies to help boost Ghana and West Africa’s economy through supporting the midmarket sector – the engine room of any economy. This agreement will bring Avaya’s innovative solutions to a wider audience in the region, allowing us to grow our client footprint in the cloud market.” Hatem Hariri, MD, Avaya Africa added.
Instructively, RayCom Technologies is an ICT company incorporated in Ghana in 2002, with the objective of providing a wide spectrum of tailor-fit, state-of-the-art information communication technology solutions to its clients.
As a Gold Partner of Avaya and the leading provider of Unified Communication Solutions in Ghana and the Africa Sub-Region, RayCom Technologies designs and deploys scalable solutions for its Clients to save cost with improved business communication.
Training and supporting its Clients to manage their systems for smooth business operations has been made possible due to the in-depth knowledge of its team.
On the other hand, Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications.
The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
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