Accra, Ghana.//- MobileMoney LTD has threatened severe legal action against anyone, individuals and groups who spread misinformation and disinformation on Mobile Money (MoMo) and other digital finance services in the country.
“While we respect the right of individuals to share their experiences, we also believe that public commentary on financial services should be guided by verified facts to avoid unintended misinformation”, the Company’s Head, Legal & Reputation Management, Paapa Osei, and the Manager- Communications and Stakeholder Management, Afua Serwaa Asafo-Adjei warned in a press release.
They added that the Company would take legal action or other measures it deems appropriate to safeguard its reputation and service integrity.
MobileMoney LTD remains committed to providing a secure, dependable, and convenient digital financial platform, supported by robust security systems and continuous customer education initiatives, they assured.
The company recently provided clarification based on the findings of its internal investigations following concerns raised on a viral video circulating on TikTok by the handle ‘HealwithDiana | Nervous System’ alleging a Mobile Money (MoMo) fraud incident.
It noted that its investigations reveal that before the fraudulent transactions, the affected customer (the mother of the content creator) engaged in a phone call with an individual later identified as the fraudster.
The customer revealed sensitive security details, such as the MoMo App Registration OTP, MoMo PIN, and Login OTP, during this interaction.
These credentials according to the company enabled the fraudster to register the customer’s wallet on another device and execute unauthorised transactions.
The company reiterated the following important security reminders: MobileMoney LTD will never request a customer’s OTP, MoMo PIN, or any personal security code under any circumstance. Every security notification sent to customers includes a clear warning not to share these codes with anyone.
The MobileMoney LTD stressed that customer safety remains the highest priority of the company, and strongly urged the customers to remain vigilant and avoid sharing personal security credentials with any third party.
To this end, it advised customers to immediately report fraud-related concerns through the MTN 419 Helpline for swift action.
At MobileMoney LTD, it remains committed to transparency, customer protection, and factual public discourse.
